I've been scammed: where to start

You sent money

1. Call your bank straight away, on the number on the back of your card or from the official app.
2. For a transfer, ask for the transaction to be blocked and for a recall of the funds; for a card payment, a dispute and a block on the card.
3. Cut off all contact with the scammer, without deleting anything from your exchanges.

The detailed guide →

You gave out your bank card or a verification code

1. Hang up if the exchange is still going on, then call your bank yourself, on the number on the back of your card.
2. Block your card, even if nothing has been charged yet.
3. Don't approve any further notification or code until the bank has confirmed it.

The detailed guide →

You entered a password on a page

1. Change it from the real service, opened through a bookmark or the app — never through the link you received.
2. Sign out every open session on the account.
3. Change the same password everywhere it was used, starting with your email, and turn on two-factor authentication.

The detailed guide →

You can no longer access an account, or it sends messages without you

1. Start the service's recovery procedure without waiting, from a clean device.
2. Sign out sessions, change the password, then restore the recovery email address and number.
3. Warn your contacts through another channel: they may be receiving requests in your name.

The detailed guide →

You installed software or let someone take control of your device

1. Disconnect the device from the internet.
2. Uninstall any remote-control tool installed at your caller's request, then have the device checked.
3. From another device, sign out your accounts' sessions, then change the passwords, starting with your email and your bank.